Privacy Policy

Information we may collect

When you use Jet4bet Casino, we may collect information that you provide directly, information generated through your use of the website and information received from authorised service providers. The information collected depends on the services you use, the checks required and the choices you make.

Account information may include your name, date of birth, contact details, login information, preferences and other details needed to create and maintain an account. We may also record information about your communications with us, including questions, complaints, requests and information provided to customer support.

For age, identity, account security and anti-fraud purposes, we may request verification documents or other information that helps confirm who you are. This may include documents containing identification details, an image or other information needed to complete a reasonable verification process. You should only provide information that is requested through an approved account or support process.

Payment and transaction information may include deposits, withdrawals, wagers, winnings, account balances, payment method details, transaction references and related records. Payment information may be processed by specialist payment providers. We may receive information needed to confirm a transaction without necessarily receiving or storing all details held by the payment provider.

When you browse or use the website, we may collect technical and usage information. This can include your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, navigation activity, session information and the date and time of activity. We may also collect information through cookies and similar technologies.

• Account and registration details used to provide casino services.
• Identity and verification information used for age, security and compliance checks.
• Payment, deposit, withdrawal and transaction records.
• Device, browser, connection and website usage information.
• Cookie information and preferences relating to website functionality or marketing.
• Messages, support requests, feedback and other information you choose to provide.

How we use information

We use personal information to operate and improve the website and to provide the services you request. This includes creating and administering your account, processing transactions, displaying account information, enabling gameplay features and responding to your questions.

Information may be used to verify your identity and age, protect accounts, detect suspicious activity, prevent fraud, investigate misuse and maintain the security and integrity of the website. These checks may be carried out when an account is opened, when account activity changes or whenever additional verification is reasonably required.

We may use information to meet legal, regulatory, financial, accounting and responsible gambling obligations that apply to an online casino service. This may include keeping records, responding to lawful requests, supporting required checks and taking steps to protect players and the business. We may also use information to enforce our terms, investigate disputes and manage complaints.

Technical and usage information helps us maintain performance, troubleshoot problems, understand how the website is used and improve its design and content. We may use aggregated or de-identified information for reporting, analysis and service improvement. Information that no longer reasonably identifies an individual may be used for these purposes where appropriate.

Where you have chosen to receive marketing, we may use relevant contact details to send information about services, promotions or updates. Marketing messages will include an available way to stop receiving further marketing. You can also withdraw your consent to marketing by contacting us using the details in the data rights section below.

Sharing information with service providers

We may share information with carefully selected providers that help operate the website and deliver services. These providers may support payment processing, identity and verification checks, fraud prevention, technology, hosting, security, customer support, communications, analytics and marketing. They should receive only the information reasonably required for their assigned function and are expected to handle it securely.

Information may also be disclosed where necessary to protect the safety, rights or property of players or the business, to investigate suspected unlawful activity, to respond to a valid legal request or as part of a business change. We do not intend to sell personal information as a standalone product. Any disclosure will be considered in light of the purpose for which the information was collected and the obligations that apply.

Cookies and similar technologies

Cookies are small text files placed on your device when you visit a website. Similar technologies may also be used to remember settings, support account functions, understand website usage, improve performance and help make communications more relevant.

• Essential cookies help the website operate, maintain sessions and support security.
• Preference cookies remember choices such as language, display or other settings.
• Analytics cookies help us understand visits, navigation and technical performance.
• Marketing-related cookies may help measure campaigns or show more relevant communications where permitted.

Some cookies may be placed by service providers that perform functions for the website. Cookie information may be linked with other information where needed to provide a feature, protect an account or understand activity. The availability and use of particular cookies may change as the website and its services develop.

You can manage or remove cookies through the settings in your browser. Your browser may allow you to block all cookies, accept them only from certain websites or delete stored cookies when you close the browser. Blocking essential cookies may affect account access, security features or other website functions.

Security, storage and retention

We use reasonable technical, administrative and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure connections, monitoring, authentication procedures and limits on who can view information. No website, online transmission or storage system can be guaranteed to be completely secure, so you should also protect your password and avoid sharing account access.

Personal information may be processed or stored by us or by service providers in locations that are different from where you live. When information is handled by a provider, appropriate contractual, technical or organisational measures may be used to support its protection. We take reasonable steps to ensure that providers handle information for authorised purposes and in accordance with applicable requirements.

We keep information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, security, dispute handling, reporting and service improvement. Some records must be kept for a period required by law even after an account is closed. The length of time will depend on the type of record and the obligation that applies.

When information is no longer required, we may securely delete it, destroy it, anonymise it or place it beyond ordinary use, subject to any continuing legal, security or dispute-related need. Closing an account does not necessarily result in the immediate deletion of every record connected with that account.

Your privacy rights and how to contact us

Depending on the circumstances and the requirements that apply, you may have the right to ask what personal information we hold about you, request access to that information, ask for inaccurate or incomplete information to be corrected, request deletion of information and withdraw consent previously given for marketing. You may also ask questions about how information is used or raise a concern about the handling of your personal information.

Making a data request

To exercise your privacy rights, including access, correction, deletion or withdrawal of consent to marketing, contact support@jet4betcasino.wtf. Please explain what you are requesting and include enough information for us to understand and securely process your request. We may need to verify your identity before providing information or making changes, particularly where an account or payment record is involved.

We will consider each request and respond within a reasonable timeframe. Some requests may be limited or refused where the information must be retained, disclosure could affect another person, fulfilling the request would create a security risk or another lawful exception applies. If deletion is not possible, we will explain the general reason where appropriate. Withdrawing marketing consent will not affect processing that is needed to operate your account, complete transactions, maintain security or meet legal obligations.

You should keep your account details accurate and tell us if important information changes. If you provide information about another person, you should have permission to do so and should ensure that they understand how their information may be used. We may update this Privacy Policy from time to time to reflect changes to the website, services, technology or applicable requirements. The current version published on the website will apply to ongoing use.